Dear Support,

I am facing a strange problem. I have downloaded some setup programs from your site -- DataObjects and HelpServer. I am sure the binaries are not corrupted, because they run successfully at at least one machine. But the other machine (Vista SP1) is kind of unhappy because all the setup programs crash with identical error message. This error message is a simplest MessageBox (MB_ICONSTOP) with literally this text:

Access violation at address 00409942. Write of address 00401000.

Both addresses are the same with DO 3.9.5, DO 4.1 and the help server. It appears that my machine has some rare condition which causes a bug in your setup engines. All other software works without any error at all.

Could you take a look what's going on in setup at the above address? This might help you to cure a bug which is very hard to reproduce...

Thank you

This thread was imported from our support forum. The original discussion may contain more detailed answer. Original topic by asamoylov.

asked Oct 29 '09 at 20:31

Editor's gravatar image

Editor
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One Answer:

I just downloaded and tested Help Server setup on Vista and Windows Server 2003. Few days ago I was testing it on 64 bit Windows Server 2008 and Vista, and everything was ok. I'm downloading DO v4.1 now; today I was testing its nightly build on 64 bit Windows Server 2008, and again, everything (except one known issue with ASP.NET sample I was fixing) was ok.

So the most probably cause is incomplete or corrupted download. I attached Help Server 2.1.1 to this post - try to download it, or just compare its size (it must be 1 308 087 bytes).

answered Oct 29 '09 at 22:19

Alex%20Yakunin's gravatar image

Alex Yakunin
29714412

I confirm downloaded DO v4.1 installer works as expected on Vista SP1. Please check its size - it must be 51 055 282 bytes.

(Oct 29 '09 at 22:19) Alex Yakunin Alex%20Yakunin's gravatar image
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Asked: Oct 29 '09 at 20:31

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Last updated: Oct 29 '09 at 20:31

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